We offer refunds within 30 days of purchase. Simply call our customer service dept. or email email@example.com to receive a return authorization number (RAN) and ship the remaining portion or empty bottle with proof of purchase, and the funds will be refunded by the method used to purchase product initially. Cash and money order paid orders will be refunded via company check. Promotional and discounted items are generally not refundable or exchangeable under normal conditions, See details for each promotional product. We believe we can always make you happy, even when things don’t work perfectly the first time.